Returns & Exchanges

We want you to be fully satisfied with your Poundstretcher purchase, which is why we offer a straightforward 28-day return policy for most items in their original condition. If you change your mind or receive a faulty product, simply follow our streamlined process to secure a refund or exchange.

Return Process

• 1.
  Gather Documentation

  Locate your original store receipt or online order confirmation email to serve as your proof of purchase.

• 2.
  Prepare the Item

  Ensure the product is unused, in its original packaging, and includes all tags or accessories that were included at the time of sale.

• 3.
  Choose Return Method

  Visit any Poundstretcher store location for an immediate exchange or return the item via mail using our authorized courier service.

• 4.
  Receive Refund

  Once your return is inspected and approved, we will process your refund back to the original payment method within 5-7 business days.